If a gift card turns out to be a fraudulent card and is canceled by the merchant or if there is any other balance discrepancy, the customer must contact us within 180 days of the purchase. We will then investigate the matter. If Zealcards determines that the balance discrepancy was not a result of the customer use of the card, it will either replace the card or refund the purchase. Prior to receiving a refund or a replacement, the customer must return the purchase to Zealcards via an authorized trackable shipping company. Zealcards will only honor returns that fall into this category for claims made within 180 days of the purchase. Claims made after 180 days of the purchase date will not be refunded even if the balance discrepancy or cancelation occurred within the 180 day period. The claim must be emailed to [email protected]. Please keep a copy of the time stamp and submission for your records. After 180 days, Zealcards shall not be responsible for any balance discrepancy or cards cancelled by a merchant. We may require cards delivered in physical form to be returned. The Warranty is NOT applicable to gift cards whose issuers or retailers are no longer honoring gift cards, whether due to bankruptcy, elimination of their gift card program, or other causes.
Zealcards generally will ship an order within 1 business day from the time payment is processed. However, Zealcards reserves the right to delay shipment up to seven business days. Zealcards may choose to provide a tracking number as proof that the order has been shipped out. No further proof is required. When the tracking number provided by Zealcards indicates that it is in route with the carrier, Zealcards shall bear no further responsibility for the shipment.
Zealcards reserves the right to refuse any order placed. Additionally, if there was a mistake in the price of an order or coupon applied, Zealcards reserves the right to notify the customer to pay the difference or cancel the order. Zealcards reserves the right to cancel the order at any time.
Zealcards reserves the right to cancel an order partially or completely for items that are out of stock or for items that were omitted by our shipping department. Once notified that an item was omitted Zealcards will consider re-shipping the missing item at no cost to the buyer. Re-shipping the item is at Zealcards sole discretion. If Zealcards does not ship the omitted item, it will refund the buyer for that portion of the order within 24-72 hours. If Zealcards shipping department shipped additional cards or a card of greater value, the buyer accepts responsibility to notify Zealcards of this error within 7 business days. Zealcards will provide a postage refund for the buyer to return the card. If the card is not returned, Zealcards reserves the right to charge/bill the buyer for the remaining balance.